Unemployed New Yorkers Can’t Reach Human Agents at the Labor Department
A Rochester man lost his job while his daughter went through cancer treatment. He’s struggled to communicate with the DOL for months.
![A line of unemployment seekers waits in a San Francisco benefits office during the Great Depression in a black-and-white image. Color clipart of a chatbot is overlayed on the left side](https://imgproxy.gridwork.co/yPiJYsKaYxDDo01MMCDqVnOVTDZTRh1okbck50k-3v0/w:820/h:652/rt:fill/g:fp:0.5:0.5/q:90/f:jpg/el:1/aHR0cHM6Ly9zMy51cy1lYXN0LTIuYW1hem9uYXdzLmNvbS9ueXNmb2N1cy91bmVtcGxveW1lbnQtYm90LmpwZw.jpg)
This story was produced in partnership with News10NBC Investigates. Watch their televised segment here.
This story was produced in partnership with News10NBC Investigates. Watch their televised segment here.
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“The new tech so far is a disaster.”
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Left: Jazzy and Mykel return to Rochester from Memphis. Right: Jazzy with Theo
“It literally just says, ‘All of our representatives are busy, try your call again later,’ and it just hangs up.”
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